How to cancel Microsoft 365

Steps

1. 1

   Sign in to your Microsoft account

   Go to account.microsoft.com and sign in with the Microsoft account that holds your Microsoft 365 subscription.

2. 2

   Navigate to Services & Subscriptions

   Click on 'Services & subscriptions' in the top navigation to see your active subscriptions.

3. 3

   Find Microsoft 365

   Locate your Microsoft 365 (Personal or Family) subscription in the list.

4. 4

   Select Cancel

   Click 'Cancel' or 'Manage' next to the Microsoft 365 subscription and follow the prompts to cancel.

5. 5

   Confirm cancellation

   Confirm the cancellation. Microsoft will show your access end date. A confirmation email will be sent to your account.

Things to know

• After cancellation, Microsoft 365 apps go into reduced-functionality (view-only) mode — you can read but not create or edit documents.
• OneDrive storage reverts to the free tier (typically 5 GB); files exceeding that limit become read-only and eventually inaccessible if not moved.
• Microsoft 365 Family plan subscribers: only the account owner can cancel; canceling affects all family members.
• If you subscribed through Apple, cancel via Settings > Apple ID > Subscriptions.

Frequently asked questions

Can I still use Word and Excel after canceling Microsoft 365?

After your paid period ends, Microsoft 365 apps enter a reduced-functionality mode where you can view documents but not edit them. Creating new documents requires an active subscription.

What happens to my OneDrive files when I cancel Microsoft 365?

Your OneDrive storage reverts to the free-tier limit. Files above that limit are not deleted immediately but become read-only and may eventually be inaccessible. Download or move important files before the subscription ends.

Can I get a refund when I cancel Microsoft 365?

Refund eligibility depends on your subscription type and how long since you were last billed. Check account.microsoft.com or Microsoft's support pages for details applicable to your situation.