What is the cancellation deadline for HelloFresh?

You must cancel by 11:59 PM PST, at least 5 days before your next scheduled delivery date. If you cancel after that cutoff, the next box will still ship and be charged. Check your account for the specific delivery date for your next box.

Can I get a refund for a HelloFresh box that already shipped?

Already-processed boxes are non-refundable. Cancellation prevents future deliveries once the cutoff deadline has passed, but does not reverse charges on orders already in process.

Can I pause HelloFresh instead of canceling?

Yes. HelloFresh allows you to skip individual weeks or pause your plan for a period from your account settings. This is offered as an option during the cancellation flow.

← Cancel guides

How to cancel HelloFresh

Last reviewed June 23, 2026About 2–5 minutes

HelloFresh is a weekly meal kit subscription billed directly through its own website and app — there is no app-store billing path. To avoid being charged for the next delivery, you must cancel by 11:59 PM PST, at least 5 days before your next scheduled delivery date. Miss that cutoff and the next box ships and is charged; already-processed boxes are non-refundable. Cancellation is done through the HelloFresh website or app.

HelloFresh also offers a pause option, which lets you skip deliveries for a set period without fully canceling. This can be a useful alternative if you only need a temporary break.

Steps

Sign in to HelloFresh
Go to hellofresh.com and sign in to your account.
Go to Account Settings
Click your name or profile icon and navigate to 'Account Settings' or 'My Account'.
Find the Plan or Subscription section
Locate the section showing your current HelloFresh plan details.
Select Cancel Plan
Look for a 'Cancel Plan' or 'Cancel Subscription' option. HelloFresh may present a pause option or retention offer before allowing you to proceed.
Confirm cancellation before the cutoff
Follow the prompts and confirm your cancellation. You must complete this by 11:59 PM PST, at least 5 days before your next scheduled delivery — any box already past that cutoff will still be sent and charged, and is non-refundable.

Things to know

The cancellation deadline is 11:59 PM PST, 5 days before your next scheduled delivery. If you miss this cutoff, the next box ships and is charged regardless of when you cancel.
Already-processed boxes are non-refundable — cancellation only prevents future deliveries after the cutoff.
You can skip individual weeks from your account without canceling if you need a temporary break.
Pausing your subscription is offered during the cancellation flow as an alternative to full cancellation.

Frequently asked questions

What is the cancellation deadline for HelloFresh?: You must cancel by 11:59 PM PST, at least 5 days before your next scheduled delivery date. If you cancel after that cutoff, the next box will still ship and be charged. Check your account for the specific delivery date for your next box.
Can I get a refund for a HelloFresh box that already shipped?: Already-processed boxes are non-refundable. Cancellation prevents future deliveries once the cutoff deadline has passed, but does not reverse charges on orders already in process.
Can I pause HelloFresh instead of canceling?: Yes. HelloFresh allows you to skip individual weeks or pause your plan for a period from your account settings. This is offered as an option during the cancellation flow.

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